Refund policy

Standard Return Policy for Hewn Legacy
Thank you for shopping with Hewn Legacy. We value your satisfaction and strive to provide a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help.
⏱️ Return Window
  • 30 Days: You have 30 calendar days from the delivery date to request a return.  Due to the nature of shipping costs for returned items you, the buyer, will be responsible for shipping return costs.
🏷️ Eligibility & Condition
  • Original Packaging: Items must be unmodified, factory original, and in good repair.
  • Branding: All original trademark branding must remain unaltered on the product.
  • Proof of Purchase: An online order confirmation number is required.
❌ Exclusions & Non-Returnable Items
  • Final Sale: Custom-made, personalized, or clearance items cannot be returned.
  • Gift Cards: All digital and physical gift card purchases are non-refundable.
🚚 Return Shipping & Process
  • Shipping Fees: Customers are responsible for paying their own return shipping costs.
  • Tracking Required: We highly recommend using a trackable shipping service.
  • Lost Packages: We cannot guarantee or assume liability for items lost during return transit.
💰 Refunds & Processing
  • Inspection: Once received, our team will inspect the item to verify its condition.
  • Notification: We will notify you via email regarding the approval or rejection of your refund.
  • Method: Approved refunds are automatically applied to your original method of payment.
  • Timeline: Please allow 5 to 10 business days for the credit to appear on your statement.